Shipping Policies

Your order will take 24 hours to be managed and processed. Shipments to the entire Mexican Republic through local parcels. Once you receive the confirmation email with your guide number, it is the consumer's responsibility to track their order, and be in contact with the assigned parcel.

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How much should I pay for shipping?

• Free shipping on purchases over $ 601 MXN.

• Standard Shipping - $ 75 MXN

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Once you receive the confirmation email with the guide number, it must be delivered within 3 to 5 business days. Your order placed on Saturday or Sunday will be processed on business days.

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Returns

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There are no returns or exchanges, but if something happens with your order please contact us at ventas@domoticahome.com.mx

Refund of money?

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We only offer money back to our customers who receive damaged items. If this is your case, please contact us at ventas@domoticahome.com.mx with photos of the item and order number.

Guarantee

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The guarantee of our products is stipulated in the description of each product, there are products for which we do not have guarantees, the guarantee begins from the confirmation of receipt of the order.

We are not responsible for defects unrelated to the shipping and manufacturing process and incorrect installation of the product.

To validate your guarantee, contact us at ventas@domoticahome.com.mx with the following information:

• Order number.

• Photographs and / or videos of the damaged item

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We will analyze your warranty request and we will give you a response within 24 hours.

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